FAQ
Frequently Asked Questions
📦 Shipping Questions
How long will it take to receive my order?
Most in-stock items ship within 1–3 business days. Orders are processed Monday through Friday, excluding holidays.
Do you offer free shipping?
Yes! We offer free U.S. shipping on qualifying orders. The current minimum is shown in the announcement bar at the top of our website.
Do you ship internationally?
At this time, we primarily ship within the United States. If your country is not available during checkout, contact us at ruffliferw@yahoo.com, and we will do our best to help.
Can I change my shipping address?
If your order has not shipped yet, contact us as soon as possible. We will do our best to update the shipping address.
👕 Product Questions
How do I choose the right size?
Please review the size chart shown on the product page before ordering. Because sizing can vary between products, we recommend checking the measurements for each item.
How should I care for my apparel?
For best results, wash apparel inside out in cold water with similar colors. Use a gentle cycle and avoid bleach. Tumble dry on low or hang dry.
Are product colors exactly as shown?
We do our best to display colors accurately. However, colors may appear slightly different depending on your screen settings and the item’s material.
Are all products kept in stock?
Some items are kept in stock, while others may be made to order or available for a limited time. Availability will be shown on the product page.
💜 Returns & Exchanges
What is your return policy?
We gladly accept returns of unworn and unwashed items within 30 days of purchase.
Are any items non-returnable?
Yes. Fundraiser items, custom products, personalized items, and made-to-order products are not eligible for return unless they arrive damaged or defective.
How do I start a return or exchange?
Email us at ruffliferw@yahoo.com with your order number and the reason for your return or exchange. We will guide you through the process.
When will I receive my refund?
Approved refunds are issued to your original payment method after we receive and inspect your returned item. Shipping charges are non-refundable.
💳 Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and other payment methods offered during checkout.
Can I use a discount code?
Yes! Enter your valid discount code during checkout before completing your purchase. Only one discount code may be used per order unless otherwise stated.
Will I receive an order confirmation?
Yes. You will receive an email confirmation after your order is placed. You will also receive a shipping confirmation with tracking information once your order ships.
Can I change or cancel my order?
Contact us as soon as possible at ruffliferw@yahoo.com. We will do our best to make the change, but we cannot guarantee changes or cancellations after an order has entered processing or shipped.
My order has an issue. What should I do?
Contact us at ruffliferw@yahoo.com as soon as possible. Please include your order number and a description or photo of the issue. We will work quickly to make it right.
🐶 Rescue Partnerships
How does my purchase help animals?
Up to 25% of every purchase is donated to animal rescue organizations, helping provide food, medical care, shelter, and second chances for animals in need.
Which rescue organizations do you support?
We proudly partner with animal rescue organizations that share our commitment to saving and improving the lives of homeless, abandoned, and neglected animals. Featured partners are highlighted on our Meet Our Partners page.
Can my rescue organization partner with Ruff Life Rescue Wear?
Absolutely! If you are part of a registered animal rescue organization and would like to partner with us, please contact us through our Contact page. We would love to hear from you.
How else can I support your mission?
Follow us on social media, share our mission with family and friends, volunteer, foster, adopt, or support your local animal rescue. Every act of kindness helps make a difference.
Still Have Questions?
We are happy to help. Visit our Contact page or email us at ruffliferw@yahoo.com.